POLICIES

METHOD OF PAYMENT:

We accept PayPal payments or direct checkout with credit card through Paypal.

WHEN?

Our turnaround time might vary depending on workload. As our products are handmade by our small team in our workshop, the crafting time usually takes about two weeks.

Please contact us to know about our current turnaround time. We ship the product as soon as it's complete. This does not apply to national holidays and strikes affecting the shipping procedure, as the post office might be closed.

WHERE?

We ship worldwide via registered priority air mail through the Hellenic Post Office (ELTA) or ACS, depending on your location as explained in the next paragraph.

Leather swatches ordered will be shipped via registered priority air mail.

Please, double-check the address you provide during checkout . In case of PayPal payment we can only ship items to the PayPal address you have submitted. 

We want your lovely item to reach you!

In case of packages returning as "unclaimed" the customer is liable for the cost of postage back.

HOW?

Registered International mail is a secure, low-cost shipping service and your package is accompanied by a tracking code*. We use this service for packages shipped outside of the EU as well as Spain, Estonia, Portugal, Norway and Sweden.

For EU deliveries we use ACS EU Economy which is a tracked courier service. The courier service may contact you on the email your order was placed with to notify to arrange delivery/pickup.

Within 3 days from when your package is shipped, you'll be notified and we'll provide you with the tracking number of the delivery. 
The postperson will have to deliver the package personally to you, so your signature will be required. In case you can't be reached at the address you provided, a notice will be left there, so you can arrange delivery or pick the package up from your local post office. We retain the right to ship pairs of the same order separately. In this case, you'll receive more than one tracking code.

*Registered packages are trackable through all stages for most countries but there are a few exceptions. Please, check with your National Post to learn if they provide tracking for Registered International Mail.

EXPEDITED SHIPPING:

If you need your item to arrive at a specific date, please contact us before placing your order to make it happen, if possible. The courier service we use for Express shipping is EMS.

SHIPPING TIMES:

Once your order is completed and shipped it usually takes 3-5 working days for deliveries in Greece, 5-7 days for deliveries in Europe and 12-15 working days for the rest destinations.
There are also some options for express delivery that takes 2 or 3 days available at an extra cost and for European deliveries only. 

We're not liable for delays caused by postal and courier services and we can't guarantee a specific arriving date. 

We're not responsible for any custom charges that might occur.

RETURNS:

When it comes to customized footwear in terms of colors, upper's designing, upper's volume customization, differences between the shoes of a pair, we can't accept returns. We can accept returns on even customized in size footwear, in case of wrong sizing and uncomfortable fit and or dissatisfaction with the style. For us to refund or exchange the item, you have to contact us about the issue within 7 days upon receipt and ship the item back in the next 5 days. 

We will only proceed to a refund if the returned item upon inspection is found to be in new, resellable condition. There will be no refunds for footwear that show signs of wear and tear. Signs of wear and tear include but are not limited to marked and/or dirty soles, creased uppers and scuffs on the leather.

Please make sure to return the item in it's original box or another similar cardboard box, if the original one is not available. We can't proceed to a refund, in case the item shows damage caused due to unsafe packaging.

*Please, don't forget to include any documents you received in the returned package.*

The money will be refunded to your account, after we receive the returned product to check its condition.

EXCHANGES:

In regards to size altering/exchange we offer one free altering/exchange per pair, even for totally customized items. When it comes to customized footwear in terms of colors, upper's designing, upper's volume customization and differences between the shoes of a pair, we can only exchange for the same design and color. Charges for further alterations may vary, so please contact us to get a quote.

In case of an exchange or altering, we will start crafting the new item after we have received and inspected the condition of the returned pair. We can only proceed to the exchange or altering if the returned item is in new, resellable condition. We can't exchange footwear that show signs of wear and tear. Signs of wear and tear include but are not limited to marked and/or dirty soles, creased uppers and scuffs on the leather.

Please make sure to return the item in its box or another similar box if the original one is not available. We can't proceed to an exchange, in case the item shows damage caused by an unsafe packaging, during shipping.

There's a possibility that the same leather/color/texture and/or other materials won't be available in our stock, so we retain the right to cancel and refund the order if we cannot come to an agreement for an alternative option available at that time.

RETURN SHIPPING COSTS:

While the return shipping cost is not covered by us in case of a return due to production error, we will cover the shipping back to us. In case of an exchange, the cost shipping back to us will be on you, and we will resend the new or adjusted item at our expense. When you ship items back to us, make sure to label the package with no declared value and mark it as "returned goods" to avoid any custom charges. 
Buyer is liable for any customs charges that might occur due to mislabeling of returning packages.

Please, make sure to include your name and order number in the returning package so we can track your order's history in our system and contact you. 

Thank you for taking the time to read our policies and feel free to contact us if you require clarification of any of these matters.