POLICIES

METHOD OF PAYMENT:

We accept PayPal payments or direct checkout.

WHEN?

Thank you for understanding our turnaround time might vary depending on workload. As our products are handmade by our small team, the crafting time usually takes about two weeks. Please contact us to know about our current turnaround time. We ship the product as soon as it's complete. This does not apply to national holidays and strikes affecting the shipping procedure, as the post office might be closed.

WHERE?

We ship worldwide via registered priority air mail through the Hellenic Post Office (ELTA). From 11-3-2016, leather swatches ordered will be shipped via non registered priority air mail.

Please, double-check the address you provide during checkout . In case of PayPal payment we can only ship items to the PayPal address you have submitted. 

We want your lovely item to reach you!

In case of packages returning as "unclaimed" the customer is liable for the postage back to them.

HOW?

Registered mail is the most secure shipping service and your package is track-able.
As soon as your package is shipped, you'll be notified and we'll provide you with the tracking number of the delivery. Sometimes postal services don't update the online info for registered packages. In that case, we suggest to contact your local post office for more info.
The postman will have to deliver the package personally to you, so your signature will be required. In case you can't be reached at the address you provided, a notice will be left there, so you can pick the package up from your local post office. We retain the right to ship pairs of the same order separately. In this case, you'll receive more than one tracking code.

EXPEDITED SHIPPING:

If you need your item to arrive at a specific date, please contact us before placing your order to make it happen, if possible. The courier service we suggest and work with is EMS which is the Universal Postal Union.

SHIPPING TIMES:

Once your order is completed and shipped it usually takes 3-5 working days for deliveries in Greece, 5-7 days for deliveries in Europe and 12-15 working days for the rest destinations.
There are also some options for express delivery that takes 2 or 3 days available at an extra cost and for European deliveries only. We're not liable for delays caused by postal services and this is why we can't guarantee a specific arriving date. We're not responsible for any custom charges that might occur.

RETURNS:

When it comes to customized footwear in terms of colors, upper's designing, upper's volume customization, differences between the shoes of a pair, we can't accept returns. We can accept returns on even customized in size footwear, in case of wrong sizing and uncomfortable fit and or dissatisfaction with the style. For us to refund or exchange the item, you have to contact us about the issue within 7 days upon receipt and ship the item back in the next 5 days. 

We can only proceed to a refund if the returned item is in new and not worn outside condition. We can't refund footwear that shows signs of wear and tear. Please make sure to return the item in its box or another box if the original one is not available. We can't proceed to a refund, in case the item shows damage caused by an unsafe packaging, during shipping.

*Please, don't forget to include the receipt in the returned package.*

The money will be refunded to your account, after we receive the returned product to check its condition.

EXCHANGES:

In regards to size altering/exchange we offer one free altering/exchange per pair, even for totally customized items. When it comes to customized footwear in terms of colors, upper's designing, upper's volume customization and differences between the shoes of a pair, we can only exchange for the same design and color. Charges for further alterations may vary, so please contact us to get a quote.

In case of an exchange or altering, we will start crafting the new item after we receive the one you return and have checked its condition. We can only proceed to the exchange or alteringif the returned item is in new and not worn outside condition. We can't exchange footwear that show signs of wear and tear. Please make sure to return the item in its box or another similar box if the original one is not available. We can't proceed to an exchange, in case the item shows damage caused by an unsafe packaging, during shipping.

There's always the possibility the same leather/color/texture and further materials won't be available in our stock, so we maintain the right to suggest different options for the exchange pair.

RETURN SHIPPING COSTS:

While the return shipping cost is not covered by us in case of a return due to production error, we will cover the shipping back to us. In case of an exchange, the cost shipping back to us will be on you, and we will resend the new or adjusted item at our expense. When you ship items back to us, make sure to label the package as "returned goods" to avoid any custom charges. 

Please, make sure to include your name and order number in the returning package so we can track your order's history , in our system. 

Thank you for taking the time to read our policies and feel free to contact us if you require clarification of any of these matters.